Electrical and Plumbing Supplies
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Terms and Conditions

Please read these terms and conditions of sale carefully before placing your order.

1. The Contract

  1. These terms of sale apply to all goods supplied by Towers IT Professional Services Ltd. trading as Electrical and Plumbing Supplies (the Supplier), whose registered office is at Holt Grange, Farnham Road, Farnham, Surrey. GU10 4LD
  2. No contract exists between you and ourselves (the Supplier) for the sale of any goods until we have received and accepted your order and payment in cleared fund has been received in full. At this stage there is a binding legal contract between us.
  3. This Contract does not affect your Statutory Rights.

2. Description and Pricing of Products

  1. Product descriptions and imagery for products are displayed on the Suppliers Website.
  2. Prices are inclusive of VAT at the current rate. Every effort is made to ensure that prices shown on the Supplier's website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order.
  3. Dimensions and weights are given as a guide only and do not constitute a legally binding Contract. The weight specified is a shipping weight and used primarily to determine shipping costs.
  4. There will normally be a delivery charge payable in addition to the product price, dependent on the size and weight of the ordered product, which will be shown on your order.

3. Making a Purchase

  1. You can make a purchase by browsing our website and selecting items that you wish to buy and then putting them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked to register and your details that we need to be able to satisfy the order.
  2. Payment is made through a secure mechanism by using Credit and Debit cards. We accept most leading credit cards
  3. Should you wish to pay by cash or cheque please contact us and that can be arranged.

4. Delivery

  1. Delivery is normally next day for orders placed before 12:00am
  2. The majority of none stock products will be delivered to you directly from the manufacturer utilising approved couriers.
  3. Any delivery times quoted on the site or through correspondence are good representative estimates provided in conjunction with couriers but cannot be guaranteed unless explicitly stated as guarenteed.
  4. If the goods supplied to you are damaged on delivery, you should notify the Supplier by email on customerservice@electrical-and-plumbing-supplies.co.uk.

5. Your Right of Cancellation and Returns Policy (Consumer Distance Selling Regulations)

  1. You have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods providing the goods have not been fitted, assembled or modified in any way and providing they are returned with the original packaging and providing the goods are in an "As New" condition. This does not apply to goods that have had specific modifications for you.
  2. To exercise your right of cancellation you must notify us by email to customerservices@electrical-and-plumbing-supplies.co.uk
  3. If you exercise your right of cancellation after the goods have been dispatched, you will be responsible for returning the goods to the Manufacturer at your own cost. The Supplier will notify you of the return address. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
  4. 0nce you have notified the Supplier that you are cancelling the contract the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
  5. If you do not return the goods as required, the Supplier may charge you a sum not exceeding the cost for the Manufacturer to return the goods to their original condition.
  6. If you are given authorisation to return goods then you are to do so within 14 days.
  7. These consumer distance selling regulations do not apply for sales to other businesses.

6. Installations and Commissioning

  1. All installations should be performed and tested by a competent tradesman.

7. Liability

  1. We will not be liable to you for any costs, loss of profits, administrative expenses or inconvenience, disappointment, consequential loss or damage arising out of any problem in relation to the products or the performance of this Contract.
  2. We shall have no Liability to you for any Delay or Failure or Damages in relation to the Goods supplied that is caused by any Event or Circumstance that is beyond the reasonable control of Classical Chandeliers including without limitation Industrial Disputes, Strikes and Acts of Terrorism.
  3. We have no liability to pay any money to you by way of compensation other than any refund we make in line with these Terms and Conditions.
  4. The Liability in any event is limited to the cost of the Goods.
  5. These Terms and Conditions do not affect the Customerís Statutory Rights as a Consumer.
  6. These Terms and Conditions do not exclude our Liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

8. Business Customers Payment Terms

  1. For certain business customers the Supplier may agree to offer payment terms for purchase of products against a Supplier quotation. In this case the buyer will provide the Supplier with a purchase order against the Supplier quotation. The payment must be made to the Supplier in full within 30 days of the issue of the invoice.
  2. The Supplier owns the title rights to the product until payment has been received in full. If payment has not been received by the supplier within 30 days of invoicing then the Supplier reserves the right to repossess the products. The purchaser will grant the Supplier licence to enter premises for this purpose. The buyer will still be liable for the payment of additional transportation costs and any product damage costs.

9. Warranty

  1. All goods supplied by the Supplier are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.
  2. This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier's instructions, or any alteration or repair carried out without the Supplier's approval.

10. Contacting Us:

We can be contacted by the following means:

  • Email: customerservice@electrical-and-plumbing-supplies.co.uk
  • Telephone: 01420 520521
  • Postal Address: Electrical and Plumbing Supplies, Holt Grange, Farnham Rd, Farnham, Surrey. GU10 4LD.
Your IP Address is:
Electrical and Plumbing Supplies
Holt Pound
01420 520521
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